FAQ
ORDER:
How can I place an order?
Simply add the items you like to your cart and checkout through our secure payment system.
Can I change or cancel my order?
Orders can be changed or canceled within 1 hour after purchase. Please contact us as soon as possible with your order number.
PAYMENT:
Which payment methods do you accept?
We accept iDEAL, Klarna, Bancontact, Credit Card, Debit card and Apple Pay.
Is my payment secure?
Yes, all payments are processed through a secure and safe connection.
SHIPPING:
What is the delivery time?
Netherlands & Belgium: 1 – 3 business days. International: Depends on country.
Can I track my order?
Yes, once your order has been shipped you will receive a track & trace code by email.
Returns & Exchanges:
Can I return my order?
Yes, returns are accepted within 14 days of delivery, as long as the items are unworn and in their original condition.
How do I exchange a product?
Contact us with your order number and the item you’d like to exchange. We’ll assist you further.
Are return shipping costs free?
Return shipping costs are at your own expense unless the item arrived damaged or incorrect.
Customer Service:
I have an issue with my order. What should I do?
Please contact us with your order number and photos if necessary. We respond within 24 hours.
How can I reach you?
Email: vaynclothes@gmail.com Instagram: Vayn.clothing